Who We Are: Our website address is: https://goodfoodguide.ca. Our sister websites are:  organicprinciple.com and apiariumnaturals.com

Privacy Policy: This Privacy Policy describes how goodfoodguide.ca (the “Site” or “we”) collects, uses, and discloses personal information when visiting or making a purchase from the Site.

Collecting Personal Information: When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of Collection:  To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

Source of Collection:  Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure For Business Purpose:  Shared with our processor. 

Order Information & Customer Support Information

Such As:  Name, billing address, shipping address, payment information including credit card numbers, email address, and phone number.

Purpose of Collection:  To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of Collection: Collected from you.  Disclosure for a business purpose and/or shared with our processor.

Minors:  The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information:  We share your Personal Information with service providers to help us provide you with better  service and fulfill our contracts with you, as described above.  We also share personal information to power our online store; to comply with applicable laws  and regulations and to response to lawful requests  for information we receive and to otherwise protect our rights.

Behavioural Advertising:  As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  We use Google Analytics to help us understand how our customers use the Site. 

You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/p

Using Personal Information:  We use personal information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention:  When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to erase this information.  

Automatic decision-making:  We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.

Temporary deny list of credit cards associated with deny listed IP addresses. This deny list persists for a small number of days.

Selling Personal Information:  The information you provide to secure products from this online store is never sold to any third party.  

Cookies:  A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. 

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use  cookies and reporting and analytic  tools to optimize your experience on our site and  to discover how to better provide our services. 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.  

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

 

Do Not Track:  Please note  because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes:  Updates to this Privacy Policy may occur from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact:  For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@goodfoodguide.ca

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.

Last updated: 02/02/2021